Delete your account

Pollen, the game by Bloom SAS, lets you delete your account and its data at any time, free of charge.

From the app, the easy way

1. Open Pollen and tap the bar at the top of the screen.
2. Choose My profile, then Delete my account.
3. Confirm. Your account is deleted right away.

Without the app

Already uninstalled Pollen? Write to confidentialite@bloompublishing.fr from the email address you saved your game with, with the subject “Delete my account”. We delete the account within 30 days at most and confirm by email.

If you never saved your game with an email address, your account is anonymous and we cannot link it to you: delete it from the app before uninstalling.

What gets deleted

• Your account and your email address.
• Your profile: nickname, flower and friend code.
• Your game saved on our servers: flowers, petals, Almanac, lagoon.
• Your friends, friend requests and the players you blocked.
• Bouquets sent and received, with their notes, and shared challenges.
• Your acceptance of the writing rules.

What stays

• Your island on your phone, as long as the app is installed: deletion only affects our servers.
• Moderation reports, kept with no link to your account.
• Your purchase history, kept by Google Play or the App Store. Purchased petals go away with your game.
• Anonymous statistics, which are never linked to your account. To erase them, turn off “Anonymous statistics” in Settings › Privacy; otherwise they erase themselves after 13 months.

Any question? confidentialite@bloompublishing.fr