Support

A question, a problem? Write to us at aide@bloompublishing.fr, in English or French.

How do I save my game?

Tap the bar at the top of the screen, then My profile, and save your game with your email address. You can then find it again on another phone.

A purchase did not arrive.

Open Pollen again with an internet connection: pending purchases are picked up when the app opens. If nothing changes, write to us with the date of the purchase. Never send us a card number.

How do I turn off anonymous statistics?

Settings › Privacy › Anonymous statistics. Turning them off also erases what was already sent.

How do I delete my account?

It is all explained on the Delete my account page.